We don’t accept returns or refunds. We take customer satisfaction seriously and is our utmost priority. So we can exchange with other products. For exchanges, unpacking video is a must. We do not accept cash refund requests on any products sold at any time. If you are not satisfied with what you received, replacement will be accepted within 7 days from the date of delivery. Kindly go through Exchange & Return Policy to understand more about exchange policy.
If you are not entirely satisfied with your order (in terms of manufacturing defects, wrong product sent by us), and would like a replacement, we will replace it with a different item or available item(s) on eligible orders.
The items you are returning must be unwashed and unused, with original clothing tags
Replacements for your orders will be processed once the original items are received and pass the quality checks, and are approved for exchange.
OFFICE HOUR - Monday to Saturday
10:00AM to 1:00 PM and 2:00PM to 6:00PM
Customer care: +91 9361633747
- We will assist you with your queries only during our working hour, if we receive any calls during our non-working hours, we will revert back the next day if we have bandwidth, or We would request you to call us again during our working hours.
- Kindly do not message us at the whatsapp number which we are using to send order confirmation and tracking number. Messages to that number is not monitored. we would request you to message us only on Instagram @theladio.in or write us theladio.in@gmail.com
- Once the product is delivered to the customer, you will have to revert back to us within 3 days of delivery for exchange request. Requests beyond 3 days are strictly not eligible for exchange.
- If there is any damage or manufacturing defect exchange will be accepted. Unpacking video is mandatory for any damage/missing claims. Unpacking video will be considered a proof. You need to reach us at our instagram @theladio.in and send us an image and unpacking video of the damage/ defective area. Upon our confirmation, we will send you the address to return the parcel and send you the procedure. We will send you the shipping charges once you send the courier receipt. We dont have courier pickup service as we rely on third party couriers for all our courier activities.
- Before we send the parcel we will measure the weight and mention it on the courier cover, for any missing claims we need you to send unpacking video along with the weight of the parcel.
- If you have any size issues, exchange will be accepted. You need to reach us