Monday to Saturday
10:00AM to 1:00 PM and 2:00PM to 6:00PM Customer care - 9361633747
-We will assist you with your queries during our working hour, if we receive any calls during our non-working hours, we will revert back on next day or we would request you to call us again during our working hour.
-Kindly do not message us to the WhatsApp number which we are using to send order confirmation and tracking number. That number is exclusively for marketing purposes. Messages to that number is not monitored. We would request you to message us only on Instagram or write us at theladio.in@gmail.com
-All orders will be dispatched within 12 hours to 3 working days of order placement.
-From dispatch it will take 1 - 7 days depending on your state. For Tamil Nadu (1–3 days) South india (2–5 days), North India (5–8 days), and special locations like Indian border (4 -15 days).
-If the customer wants express dispatch, kindly mention in your order notes as “URGENT” so that we dispatch it immediately (Dispatch will be done on Same day if the order is placed before 3 PM or next working day). Also call and inform our customer care during our working hour. If we receive calls during non-working hour we will revert back on next day if we have bandwidth, or call us during our working hour for immediate assistance.
- If customer wants express delivery, additional shipping charges are applicable. And this has to be informed prior to our customer care during our working hour. If the order is already dispatched, it cannot be converted to express shipping.
-Express shipping includes first priority, same day dispatch only if the order is placed before 3 PM, or it will be moved to next day morning dispatch.
-We will always keep you posted about your order confirmation and tracking number through email and WhatsApp.
-The shipment tracking details will be sent to your email & WhatsApp, along with your name and the details of the delivery partner.
-Tracking details would be updated roughly within 2 hours of dispatch.
-If any size or color is out of stock upon order confirmation, we will inform you within 1 - 5 working days and suggest you with similar colour/ similar print and then only dispatch your order. We will let you know if the item will be restockable or non-restockable so that you can choose accordingly.
-We usually ship our orders through Tamil nadu - Franch Express/ST courier
Kerala - DTDC/India post bas